Privacy Policy

Last updated: February 14, 2026

1. Information We Collect

When you use SoloCare Connect, we may collect the following information:

Account Information (Optional)

• Email address (when you create an account to save your progress)
• Password (encrypted and stored securely)

Assessment Data

• Your responses to the connection check-in questionnaire (4 questions)
• Your responses to the diagnostic assessment (12 questions)
• Calculated connection profile scores

Chat Messages

• Conversations with Sol, our AI companion, used to provide personalized guidance

Local Device Data (Stored on Your Device)

• If you use the app without creating an account, your assessment results and chat history are stored locally on your device only and are not transmitted to our servers

Usage Data

• Basic app usage patterns such as which features you use and when
• Device type and operating system version
• Session frequency and duration

We do NOT collect:

• Precise location data
• Health or medical information
• Financial information
• Photos, videos, or audio recordings
• Contact lists or calendar data

2. How We Use Your Information

Your information is used to:

• Generate your personalized connection profile and track progress over time
• Provide relevant, context-aware guidance through Sol
• Suggest Action Ideas tailored to your connection patterns
• Improve the quality and relevance of the app
• Process subscription payments (if you upgrade to SoloCare Connect Plus)

3. Data Storage and Security

Server Storage

Your account data (if you create an account) is stored securely on encrypted servers located in the United States. We use industry-standard security measures including:

• Encrypted connections (TLS/SSL)
• Encrypted database storage
• Secure authentication protocols
• Regular security audits

Local Storage

If you use the app without creating an account, your data is stored only on your device using secure local storage. This data is not backed up and will be lost if you delete the app.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties.

Third-Party Services We Use:

Legal Requirements

We may disclose your information when required by law, court order, or to protect the safety of users or others.

5. Your Rights

You have the right to:

• Access your personal data stored in the app
• Export your data in a portable format
• Delete your account and all associated data at any time
• Opt out of optional data collection features
• Withdraw consent for data processing

To exercise these rights, contact us at support@cataliza.io or use the in-app account deletion feature.

Data Retention:

• Active accounts: Data retained while your account is active
• Deleted accounts: All data permanently deleted within 30 days
• Local-only usage: Data exists only on your device until you delete the app

6. Important Limitations

• If you are experiencing a mental health crisis, please contact emergency services or a crisis helpline immediately
• SoloCare Connect does not provide diagnoses, treatment plans, or clinical interventions
• Sol is an AI companion designed to suggest ideas for building connections — responses are generated suggestions, not professional advice
• Always consult qualified professionals for mental health concerns

7. Subscriptions (SoloCare Connect Plus)

SoloCare Connect Plus is an optional monthly subscription managed through the Apple App Store.

• Pricing: $4.99/month (USD, subject to change)
• Payment: Charged to your Apple ID account upon confirmation of purchase
• Auto-renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
• Management: You can manage or cancel your subscription in your device's App Store Settings
• Refunds: Handled by Apple according to their refund policy

Free features include:

• Full access to assessments (4-item thermometer and 12-item diagnostic)
• Connection profile results
• Limited conversations with Sol

8. Children's Privacy

SoloCare Connect is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

9. International Users

SoloCare Connect is operated from Brazil. If you are accessing the app from outside Brazil, please be aware that your information may be transferred to, stored, and processed in the United States (where our servers are located) and Brazil (where we operate).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Updating the "Last updated" date at the top of this policy
• Sending an in-app notification
• Requiring you to review and accept the updated policy

Your continued use of SoloCare Connect after changes constitutes acceptance of the updated policy.

Terms of Service

Last updated: February 14, 2026

1. Service Description

SoloCare Connect is a social wellbeing companion that helps you understand your connection patterns through science-based assessments and personalized guidance from Sol, an AI companion.

2. Acceptable Use

You agree to:

• Use SoloCare Connect only for personal, non-commercial purposes
• Provide accurate information when creating an account
• Keep your account credentials secure
• Not share your account with others

You agree NOT to:

• Misuse the service or use it for unlawful purposes
• Attempt to reverse-engineer, decompile, or extract our source code
• Use automated systems or bots to access the service
• Harass, abuse, or harm others through the service
• Violate any applicable laws or regulations

3. AI Companion Limitations

Sol is an AI companion powered by large language models. You acknowledge that:

• Sol's responses are generated suggestions, not professional advice
• Sol may occasionally provide inaccurate or incomplete information
• You should always use your own judgment and consult professionals for important health and wellbeing decisions
• Sol is not a substitute for human connection, therapy, or medical care

4. Account and Data

• You are responsible for maintaining the security of your account
• You may delete your account and all associated data at any time through the app settings or by contacting support@cataliza.io
• Upon account deletion, all your data will be permanently removed within 30 days

5. Intellectual Property

All content, features, and functionality of SoloCare Connect (including but not limited to text, graphics, logos, icons, and software) are owned by SoloCare or its licensors and are protected by copyright and other intellectual property laws.

6. Disclaimer of Warranties

SoloCare Connect is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

• The service will be uninterrupted, secure, or error-free
• Results will be accurate, reliable, or complete
• Any errors or defects will be corrected
• The service will meet your specific requirements

7. Limitation of Liability

To the maximum extent permitted by law, SoloCare Connect and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

8. Changes to Service

We reserve the right to modify, suspend, or discontinue any part of SoloCare Connect at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Brazil, without regard to its conflict of law provisions.

10. Contact

Questions or concerns about these Terms or our Privacy Policy?