Privacy Policy

Last updated: September 25, 2026

1. Information We Collect

When you use SoloCare Connect, we may collect the following information:

Account and Profile Information

• If you register: your email or username, display name, optional backup email, sign-in provider information, and a password hash if you use a password. We do not store your password in plain text.
• If you provide them: your age range, city, country, optional street, and onboarding answers about what brought you to the app.
• Guests also receive a server-side account and session identifier so their progress can be saved.

Assessments and Activities

• Your responses to the connection check-in, full assessment, and optional connection-depth assessment; calculated scores and connection profiles.
• Weekly pulse check-ins and your Action Ideas, including their status and any feedback you provide.

Chat Messages

• Messages you send to Sol and its replies, which are stored on our servers for both guests and registered users.
• Anything you choose to type into a message may include sensitive information, even though the app does not ask for medical records.

Usage and Purchase Data

• Feature-use events, their details, timestamps, and a session identifier used for first-party analytics. Events can be linked to your account or guest session.
• If you make an optional support tip: product, amount, platform, transaction identifier, and limited usage context recorded with the purchase.

Data on Your Device

The app also keeps some settings and identifiers on your device, such as AI chat consent, an analytics session identifier, and notification preferences. Guest assessments and chats are not device-only: they are sent to and saved on our servers. We do not ask you for GPS coordinates or payment card numbers; you may choose to provide a city or street.

2. How We Use Your Information

Your information is used to:

• Calculate your connection profile, show your results, and track check-ins over time.
• Generate AI-assisted assessment summaries, Sol chat replies, and personalized Action Ideas.
• Find relevant local suggestions when you provide a location.
• Understand feature use and improve the service through first-party analytics.
• Record and support optional one-time tips purchased through the App Store.

3. Data Storage and Security

Guest and registered-user content is stored in our server-side PostgreSQL database hosted by Neon. Connections to the service use HTTPS, and passwords used for email sign-in are hashed rather than stored in plain text. Session and preference data may also be saved on your device. Removing the app does not delete content already saved on our servers.

4. Data Sharing and Third Parties

We do not sell your personal information. To run the app, we share the data needed for specific features with service providers:

Legal Requirements

We may disclose your information when required by law, court order, or to protect the safety of users or others.

5. Your Choices and Data Retention

Registered users can delete their account in Settings → Delete Account. This removes the account and its linked assessments, chat history, Action Ideas, pulse checks, and analytics records from the live database. Some purchase records (including product, amount, and transaction identifier) remain after their account link is removed. Data saved locally on your device, such as preferences and reminder settings, is not cleared by server-side account deletion.

Guest data is also stored on our servers and may remain there after you uninstall the app; there is currently no guest deletion button. To ask about access, a data copy, or deletion of a guest session, contact support@cataliza.io while you still have access to that session. Self-service data export and a separate in-app analytics opt-out are not currently available. Applicable privacy laws may give you additional rights.

6. Important Limitations

• If you are experiencing a mental health crisis, please contact emergency services or a crisis helpline immediately
• SoloCare Connect does not provide diagnoses, treatment plans, or clinical interventions
• Sol is an AI companion designed to suggest ideas for building connections — responses are generated suggestions, not professional advice
• Always consult qualified professionals for mental health concerns

7. Optional Support Tips

SoloCare Connect offers optional, one-time support tips as in-app purchases through the Apple App Store, with RevenueCat managing purchase status. Tips do not create a subscription or unlock a premium plan. The price is shown before you confirm a purchase. Apple handles payment and refund requests under its policies.

8. Children's Privacy

SoloCare Connect is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

9. International Users

SoloCare Connect is operated from Brazil. Service providers may process data in other countries, including the United States, depending on where their services operate.

10. Changes to This Policy

We may update this policy as the app or legal requirements change. The date at the top shows when this text was last revised. If additional notice or consent is required by law, we will provide it.

Terms of Service

Last updated: September 25, 2026

1. Service Description

SoloCare Connect is a social wellbeing companion that helps you understand your connection patterns through science-based assessments and personalized guidance from Sol, an AI companion.

2. Acceptable Use

You agree to:

• Use SoloCare Connect only for personal, non-commercial purposes
• Provide accurate information when creating an account
• Keep your account credentials secure
• Not share your account with others

You agree NOT to:

• Misuse the service or use it for unlawful purposes
• Attempt to reverse-engineer, decompile, or extract our source code
• Use automated systems or bots to access the service
• Harass, abuse, or harm others through the service
• Violate any applicable laws or regulations

3. AI Companion Limitations

Sol is an AI companion powered by large language models. You acknowledge that:

• Sol's responses are generated suggestions, not professional advice
• Sol may occasionally provide inaccurate or incomplete information
• You should always use your own judgment and consult professionals for important health and wellbeing decisions
• Sol is not a substitute for human connection, therapy, or medical care

4. Account and Data

• You are responsible for maintaining the security of your account
• Registered users can delete their account in app Settings. The account and linked content are removed, but some purchase transaction records remain after the account link is removed, as explained in the Privacy Policy above.
• Guest sessions also store data on our servers. Uninstalling the app does not delete that data; contact support@cataliza.io with questions about guest-session deletion.

5. Optional Support Tips

Optional tips are one-time in-app purchases. They do not create a subscription or unlock additional features. Apple processes payment and handles refund requests under its policies.

6. Intellectual Property

All content, features, and functionality of SoloCare Connect (including but not limited to text, graphics, logos, icons, and software) are owned by SoloCare or its licensors and are protected by copyright and other intellectual property laws.

7. Disclaimer of Warranties

SoloCare Connect is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

• The service will be uninterrupted, secure, or error-free
• Results will be accurate, reliable, or complete
• Any errors or defects will be corrected
• The service will meet your specific requirements

8. Limitation of Liability

To the maximum extent permitted by law, SoloCare Connect and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

9. Changes to Service

We reserve the right to modify, suspend, or discontinue any part of SoloCare Connect at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Brazil, without regard to its conflict of law provisions.

11. Contact

Questions or concerns about these Terms or our Privacy Policy?