How can we help?

You can start without registering. Guest progress is still saved on our servers under your guest session. To sign in to a registered account, open Settings and choose "Create Account." You can sign up with email or a supported sign-in provider.

If you registered, go to Settings → Delete Account. This removes your account and linked assessments, chats, activities, and analytics from the live database. Some purchase records remain after the account link is removed, and local settings are not cleared by server deletion. Guest activity is also stored on our servers; contact support@cataliza.io about deleting a guest session.

There is no in-app export feature at present. You can contact support@cataliza.io to ask about access to or a copy of your data.

Yes! You can complete the assessment and explore the app without creating an account. Your data will be stored locally on your device. Create an account anytime to sync your data across devices and unlock full access to Sol.

Currently, password reset is handled through our support team. Email support@cataliza.io with the email address associated with your account and we'll help you regain access.

The thermometer is a quick 4-question check-in that gives you a snapshot of your overall connection levels. It covers four key areas: social connections, romantic connection, family closeness, and sense of belonging. It takes less than a minute to complete.

The diagnostic is a deeper 12-question assessment that gives you a detailed picture of your connection patterns across four subscales. It's based on validated psychometric research and helps identify specific areas where you might want to focus.

Your scores are calculated from your responses using a validated scoring model. Each subscale (social, romantic, family, belonging) is scored independently, giving you a nuanced profile rather than a single number. Higher scores indicate stronger connection in that area.

Yes! We recommend retaking the assessment every 7 days to track your progress. The app will let you know when your next check-in is available. You can also choose to check in early from the home screen if you'd like.

Your results show where you feel most and least connected across four areas. Each area uses a connection level such as "Strong" or "Room to grow" to help you see what you might want to nurture. Remember, these are patterns to explore, not diagnoses. Sol can help you interpret your results and suggest next steps.

Sol is your AI companion within SoloCare Connect. Sol helps you understand your connection profile, suggests personalized action ideas, and offers warm, supportive guidance. Think of Sol as a knowledgeable friend who's always available to help you build better connections.

Sol uses Anthropic's Claude AI. Chat requests can include your current message, recent conversation, assessment-derived descriptions, and optional age, location, and onboarding details. Anthropic also processes relevant context when generating assessment summaries and Action Ideas. See our Privacy Policy for details.

No. Sol is an AI companion designed to help you understand your connection patterns and suggest ideas for building connections. Sol does NOT provide therapy, medical advice, or crisis intervention. If you need professional support, please consult a licensed mental health professional.

Sol chat is available without a paid subscription. There is no paid unlimited-message tier.

No. If you're experiencing a mental health crisis, please contact emergency services (911 in the US) or a crisis hotline immediately (988 for Suicide & Crisis Lifeline). Sol is not equipped to handle crisis situations and will direct you to professional resources if it detects you may need urgent help.

No. SoloCare does not offer a premium subscription. Optional one-time support tips do not unlock features.

The app shows the price of each optional, one-time tip before you confirm it through the App Store. Tips do not renew.

No. A support tip is a one-time App Store purchase, not a recurring charge. You do not need to cancel it.

Apple handles refunds for in-app purchases. To request one, visit reportaproblem.apple.com, sign in with your Apple ID, and select the support tip purchase. Apple will review your request.

Assessments, connection profiles, Sol chat, and Action Ideas are available without a subscription. Optional tips support the app but do not change access.

We use HTTPS for connections and hash passwords used for email sign-in. Guest and registered-user content is stored in a server-side database. See the Privacy Policy for details about storage, sharing, and deletion.

Your data is stored on our servers. Anthropic processes chat and relevant profile and assessment-derived context to generate replies, summaries, and Action Ideas. Other service providers process data needed to store your information, handle purchases, or find local places. We do not sell your data. See the Privacy Policy for details.

No, never. We do not sell, rent, or trade your personal information to any third party. Your data is used solely to provide and improve the SoloCare Connect service.

Guest and registered-user assessments, chats, and activities are stored on our servers in a database hosted by Neon. Some settings and identifiers are also stored on your device. The app connects to our service over HTTPS.

Registered users can delete their account in Settings. Linked content is removed from the live database, but some purchase transaction records remain after the account link is removed, and local app settings are not cleared. Guest data can remain on our servers after uninstalling; contact support@cataliza.io about guest-session data.

Try these steps: Close and reopen the app, check your internet connection, update to the latest version from the App Store, and restart your device. If the issue persists, contact us at support@cataliza.io.

Go to your device's Settings → Notifications → SoloCare Connect and make sure notifications are enabled. Also check that Do Not Disturb or Focus mode isn't blocking alerts. If you're still having trouble, try removing and re-setting your reminder in the app.

If you're signed in with an account, your chat history is saved on our servers and should reappear when you log back in. If you were using the app without an account, local data may be lost if the app was uninstalled. Contact support@cataliza.io for help.

SoloCare Connect is available for iPhone running iOS 16 or later. We're focused on delivering the best mobile experience on iOS. Android support may be added in a future release.

Please reach out for immediate help. In the US, call or text 988 (Suicide & Crisis Lifeline) or call 911 for emergencies. For international resources, visit findahelpline.com. SoloCare Connect is not equipped to handle crisis situations.

Sol has built-in safety guardrails, but AI can occasionally produce unexpected responses. If you receive advice that seems concerning, please disregard it and report it to support@cataliza.io. Always use your own judgment and consult professionals for important decisions.

No. SoloCare Connect is a social wellbeing tool, not a mental health service. It can help you understand your connection patterns and suggest ways to build relationships, but it is not a substitute for therapy, counseling, or medical care. If you're struggling, please reach out to a licensed professional.