How can we help?

You can start using SoloCare Connect right away without an account. When you're ready to save your progress, tap the profile icon and choose "Create Account." You can sign up with your email or use Apple Sign-In for a faster setup.

You can delete your account anytime through the app: Go to Settings → Account → Delete Account. This will permanently remove all your data within 30 days. You can also email us at support@cataliza.io to request deletion.

To export your data, go to Settings → Account → Export Data. You'll receive a downloadable file with all your assessment results, chat history, and profile information. You can also request an export by emailing support@cataliza.io.

Yes! You can complete the assessment and explore the app without creating an account. Your data will be stored locally on your device. Create an account anytime to sync your data across devices and unlock full access to Sol.

Currently, password reset is handled through our support team. Email support@cataliza.io with the email address associated with your account and we'll help you regain access.

The thermometer is a quick 4-question check-in that gives you a snapshot of your overall connection levels. It covers four key areas: social connections, romantic connection, family closeness, and sense of belonging. It takes less than a minute to complete.

The diagnostic is a deeper 12-question assessment that gives you a detailed picture of your connection patterns across four subscales. It's based on validated psychometric research and helps identify specific areas where you might want to focus.

Your scores are calculated from your responses using a validated scoring model. Each subscale (social, romantic, family, belonging) is scored independently, giving you a nuanced profile rather than a single number. Higher scores indicate stronger connection in that area.

Yes! We recommend retaking the assessment every 7 days to track your progress. The app will let you know when your next check-in is available. You can also choose to check in early from the home screen if you'd like.

Your results show where you feel most and least connected across four areas. Each area is labeled as "Strong," "Room to Grow," or "Needs Attention" to help you understand where to focus. Remember, these are patterns to explore, not diagnoses. Sol can help you interpret your results and suggest next steps.

Sol is your AI companion within SoloCare Connect. Sol helps you understand your connection profile, suggests personalized action ideas, and offers warm, supportive guidance. Think of Sol as a knowledgeable friend who's always available to help you build better connections.

Sol is powered by advanced AI language models from Anthropic (Claude). Sol uses your assessment results and conversation context to provide personalized responses. Your conversations are processed securely and are not used to train AI models.

No. Sol is an AI companion designed to help you understand your connection patterns and suggest ideas for building connections. Sol does NOT provide therapy, medical advice, or crisis intervention. If you need professional support, please consult a licensed mental health professional.

Free users can send up to 10 messages per day. SoloCare Connect Plus subscribers have unlimited conversations with Sol for $4.99/month.

No. If you're experiencing a mental health crisis, please contact emergency services (911 in the US) or a crisis hotline immediately (988 for Suicide & Crisis Lifeline). Sol is not equipped to handle crisis situations and will direct you to professional resources if it detects you may need urgent help.

SoloCare Connect Plus is our premium subscription that gives you unlimited conversations with Sol, more Action Ideas per assessment, and priority support. It's designed for people who want to get the most out of their connection-building journey.

SoloCare Connect Plus is $4.99/month (USD). Payment is charged to your Apple ID account and renews automatically each month. You can cancel anytime.

Your subscription is managed through the Apple App Store. To cancel: Open Settings on your iPhone → Tap your name → Subscriptions → Select SoloCare Connect Plus → Tap Cancel Subscription. Your access will continue until the end of your billing period.

Refunds are handled by Apple according to their refund policy. To request a refund: Visit reportaproblem.apple.com, sign in with your Apple ID, find your SoloCare Connect Plus purchase, and select "Report a Problem." Apple will review your request.

The free version includes full access to both assessments (thermometer and diagnostic), your connection profile results, up to 10 daily messages with Sol, and a limited number of Action Ideas. Upgrade to Plus for unlimited access.

Yes. We use industry-standard encryption (TLS/SSL) to protect data in transit and encrypted storage for data at rest. Your data is stored securely on servers located in the United States. We never sell your personal information to third parties. Read our full Privacy Policy for details.

Only you can see your data. Your conversations with Sol are processed by Anthropic's Claude AI to generate responses, but Anthropic does not use your data to train their models. We do not share your data with advertisers or third parties except as required by law.

No, never. We do not sell, rent, or trade your personal information to any third party. Your data is used solely to provide and improve the SoloCare Connect service.

If you use the app without an account, your data stays on your device only. If you create an account, your data is stored on encrypted servers in the United States. All data transfers are protected with TLS/SSL encryption.

You can delete your account and all data through the app's settings or by emailing support@cataliza.io. All data will be permanently removed within 30 days of your request.

Try these steps: Close and reopen the app, check your internet connection, update to the latest version from the App Store, and restart your device. If the issue persists, contact us at support@cataliza.io.

Go to your device's Settings → Notifications → SoloCare Connect and make sure notifications are enabled. Also check that Do Not Disturb or Focus mode isn't blocking alerts. If you're still having trouble, try removing and re-setting your reminder in the app.

If you're signed in with an account, your chat history is saved on our servers and should reappear when you log back in. If you were using the app without an account, local data may be lost if the app was uninstalled. Contact support@cataliza.io for help.

SoloCare Connect is available for iPhone running iOS 16 or later. We're focused on delivering the best mobile experience on iOS. Android support may be added in a future release.

Please reach out for immediate help. In the US, call or text 988 (Suicide & Crisis Lifeline) or call 911 for emergencies. For international resources, visit findahelpline.com. SoloCare Connect is not equipped to handle crisis situations.

Sol has built-in safety guardrails, but AI can occasionally produce unexpected responses. If you receive advice that seems concerning, please disregard it and report it to support@cataliza.io. Always use your own judgment and consult professionals for important decisions.

No. SoloCare Connect is a social wellbeing tool, not a mental health service. It can help you understand your connection patterns and suggest ways to build relationships, but it is not a substitute for therapy, counseling, or medical care. If you're struggling, please reach out to a licensed professional.